All Episodes
Displaying 1 - 24 of 24 in total
Episode 24: Mastering Problem Resolution
Smoke Break - Episode 24: Mastering Problem ResolutionEpisode Duration: 9 minutesJoin host Mike Hernandez as he transforms how you view customer complaints and problem...
Episode 23: Product Knowledge - Your Secret Service Weapon
Smoke Break - Episode 23: Product Knowledge - Your Secret Service WeaponEpisode Duration: 9 minutesJoin host Mike Hernandez as he reveals how deep product knowledge tr...
Episode 22: The Impact of Store Cleanliness
Smoke Break - Episode 22: The Impact of Store CleanlinessEpisode Duration: 9 minutesJoin host Mike Hernandez as he reveals how store cleanliness directly impacts custo...
Episode 21: Mastering Efficient Checkout
Smoke Break - Episode 21: Mastering Efficient CheckoutEpisode Duration: 9 minutesJoin host Mike Hernandez as he shares proven strategies for transforming slow, frustra...
Episode 20: The Art of Greeting and Assisting Customers
Smoke Break - Episode 20: The Art of Greeting and Assisting CustomersEpisode Duration: 9 minutesJoin host Mike Hernandez as he shares powerful stories and proven strat...
Episode 19: Building Your Store's Reputation Through Service
Smoke Break - Episode 19: Building Your Store's Reputation Through ServiceEpisode Duration: 8 minutesJoin host Mike Hernandez as he reveals strategies for developing a...
Episode 18: Maximizing Sales Through Exceptional Service
Smoke Break - Episode 18: Maximizing Sales Through Exceptional ServiceEpisode Duration: 8 minutesJoin host Mike Hernandez as he reveals practical strategies for transf...
Episode 17: Word of Mouth - Your Most Powerful Marketing Tool
Smoke Break - Episode 17: Word of Mouth - Your Most Powerful Marketing ToolEpisode Duration: 8 minutesJoin host Mike Hernandez as he reveals strategies for turning sat...
Episode 16: The Power of Customer Loyalty
Smoke Break - Episode 16: The Power of Customer LoyaltyEpisode Duration: 8 minutesJoin host Mike Hernandez as he reveals strategies for transforming casual shoppers in...
Episode 15: Building a Culture of Compliance
Smoke Break - Episode 15: Building a Culture of ComplianceEpisode Duration: 8 minutesJoin host Mike Hernandez for the final episode in our compliance series as he shar...
Episode 14: Regular Audits and Reviews - Your Path to Compliance Success
Smoke Break - Episode 14: Regular Audits and Reviews - Your Path to Compliance SuccessEpisode Duration: 8 minutesJoin host Mike Hernandez as he shares proven strategie...
Episode 13: Training Your Team for Compliance Success
Smoke Break - Episode 13: Training Your Team for Compliance SuccessEpisode Duration: 8 minutesJoin host Mike Hernandez as he shares proven strategies for developing ef...
Episode 12: Navigating the World of Regulatory Compliance
Smoke Break - Episode 12: Navigating the World of Regulatory ComplianceEpisode Duration: 6 minutesJoin host Mike Hernandez as he breaks down essential compliance strat...
Episode 11: Balancing Short-Term Sales with Long-Term Success
Smoke Break - Episode 11: Balancing Short-Term Sales with Long-Term SuccessEpisode Duration: 8 minutesJoin host Mike Hernandez as he shares essential strategies for fi...
Episode 10: Building Trust Through Honest Pricing and Promotions
Smoke Break - Episode 10: Building Trust Through Honest Pricing and PromotionsEpisode Duration: 8 minutesJoin host Mike Hernandez as he shares strategies for creating ...
Episode 9: Using Data to Drive Pricing and Promotion Decisions
Smoke Break - Episode 9: Using Data to Drive Pricing and Promotion DecisionsEpisode Duration: 8 minutesJoin host Mike Hernandez as he reveals how to transform your sto...
Episode 8: Mastering Promotions That Drive Sales
Smoke Break - Episode 8: Mastering Promotions That Drive SalesEpisode Duration: 8 minutesJoin host Mike Hernandez as he shares proven strategies for creating promotion...
Episode 7: Smart Pricing Strategies That Work
Smoke Break - Episode 7: Smart Pricing Strategies That WorkEpisode Duration: 8 minutesJoin host Mike Hernandez as he shares practical pricing strategies that help maxi...
Episode 6: Building Strong Communication and Supplier Relationships
Smoke Break - Episode 6: Building Strong Communication and Supplier RelationshipsEpisode Duration: 8 minutesJoin host Mike Hernandez as he shares practical strategies ...
Episode 5: Mastering the Details in Inventory Management
Smoke Break - Episode 5: Building a Sales-Focused Store CultureEpisode Duration: 8 minutesJoin host Mike Hernandez as he shares strategies for developing and implement...
Episode 4: Smart Inventory Management
Smoke Break - Episode 4: Smart Inventory ManagementEpisode Duration: 8 minutesJoin host Mike Hernandez as he shares practical inventory management strategies that help...
Episode 3: Exceptional Service and Community Engagement
Smoke Break - Episode 3: Building Excellence Through Service and Community ConnectionEpisode Duration: 8 minutesJoin host Mike Hernandez for insights on transforming y...
Episode 2: Mastering Inventory Management and Pricing Strategy
Smoke Break - Episode 2: Mastering Inventory Management and Pricing StrategyEpisode Duration: 8 minutesJoin host Mike Hernandez for essential insights on two critical ...
Episode 1: Understanding the Convenience Store Landscape
In this premiere episode of "Smoke Break," host Mike Hernandez explores the fundamentals of the convenience store industry landscape for independent owners. Learn esse...
