All Episodes
Displaying 1 - 20 of 30 in total
Episode 30: Preventing Slips, Trips, and Falls
Smoke Break - Episode 30: Preventing Slips, Trips, and FallsEpisode Duration: 8 minutesJoin host Mike Hernandez as he reveals how to eliminate the most common cause of...
Episode 29: Hazard Communication - Your First Line of Defense
Smoke Break - Episode 29: Hazard Communication - Your First Line of DefenseEpisode Duration: 8 minutesJoin host Mike Hernandez as he transforms hazard communication fr...
Episode 28: Understanding OSHA Basics for Your Store
Smoke Break - Episode 28: Understanding OSHA Basics for Your StoreEpisode Duration: 8 minutesJoin host Mike Hernandez as he demystifies OSHA compliance for independent...
Episode 27: Mastering Customer Feedback
Smoke Break - Episode 27: Mastering Customer FeedbackEpisode Duration: 4:30 minutesJoin host Mike Hernandez for the final episode of the customer service series as he ...
Episode 26: Making the Most of Mystery Shopping
Smoke Break - Episode 26: Making the Most of Mystery ShoppingEpisode Duration: 9 minutesJoin host Mike Hernandez as he reveals how to transform mystery shopping from a...
Episode 25: Role-Playing - Your Training Secret Weapon
Smoke Break - Episode 25: Role-Playing - Your Training Secret WeaponEpisode Duration: 8 minutesJoin host Mike Hernandez as he reveals how role-playing transforms awkwa...
Episode 24: Mastering Problem Resolution
Smoke Break - Episode 24: Mastering Problem ResolutionEpisode Duration: 9 minutesJoin host Mike Hernandez as he transforms how you view customer complaints and problem...
Episode 23: Product Knowledge - Your Secret Service Weapon
Smoke Break - Episode 23: Product Knowledge - Your Secret Service WeaponEpisode Duration: 9 minutesJoin host Mike Hernandez as he reveals how deep product knowledge tr...
Episode 22: The Impact of Store Cleanliness
Smoke Break - Episode 22: The Impact of Store CleanlinessEpisode Duration: 9 minutesJoin host Mike Hernandez as he reveals how store cleanliness directly impacts custo...
Episode 21: Mastering Efficient Checkout
Smoke Break - Episode 21: Mastering Efficient CheckoutEpisode Duration: 9 minutesJoin host Mike Hernandez as he shares proven strategies for transforming slow, frustra...
Episode 20: The Art of Greeting and Assisting Customers
Smoke Break - Episode 20: The Art of Greeting and Assisting CustomersEpisode Duration: 9 minutesJoin host Mike Hernandez as he shares powerful stories and proven strat...
Episode 19: Building Your Store's Reputation Through Service
Smoke Break - Episode 19: Building Your Store's Reputation Through ServiceEpisode Duration: 8 minutesJoin host Mike Hernandez as he reveals strategies for developing a...
Episode 18: Maximizing Sales Through Exceptional Service
Smoke Break - Episode 18: Maximizing Sales Through Exceptional ServiceEpisode Duration: 8 minutesJoin host Mike Hernandez as he reveals practical strategies for transf...
Episode 17: Word of Mouth - Your Most Powerful Marketing Tool
Smoke Break - Episode 17: Word of Mouth - Your Most Powerful Marketing ToolEpisode Duration: 8 minutesJoin host Mike Hernandez as he reveals strategies for turning sat...
Episode 16: The Power of Customer Loyalty
Smoke Break - Episode 16: The Power of Customer LoyaltyEpisode Duration: 8 minutesJoin host Mike Hernandez as he reveals strategies for transforming casual shoppers in...
Episode 15: Building a Culture of Compliance
Smoke Break - Episode 15: Building a Culture of ComplianceEpisode Duration: 8 minutesJoin host Mike Hernandez for the final episode in our compliance series as he shar...
Episode 14: Regular Audits and Reviews - Your Path to Compliance Success
Smoke Break - Episode 14: Regular Audits and Reviews - Your Path to Compliance SuccessEpisode Duration: 8 minutesJoin host Mike Hernandez as he shares proven strategie...
Episode 13: Training Your Team for Compliance Success
Smoke Break - Episode 13: Training Your Team for Compliance SuccessEpisode Duration: 8 minutesJoin host Mike Hernandez as he shares proven strategies for developing ef...
Episode 12: Navigating the World of Regulatory Compliance
Smoke Break - Episode 12: Navigating the World of Regulatory ComplianceEpisode Duration: 6 minutesJoin host Mike Hernandez as he breaks down essential compliance strat...
Episode 11: Balancing Short-Term Sales with Long-Term Success
Smoke Break - Episode 11: Balancing Short-Term Sales with Long-Term SuccessEpisode Duration: 8 minutesJoin host Mike Hernandez as he shares essential strategies for fi...